TVNZ+ is designed to be accessible to all New Zealanders. Here's an overview of what's available.

Captions and subtitles

Most content on TVNZ+ includes captions. You can turn captions on or off in the player while watching. Your preference is saved on each device. Live channels also support captions where available.

Audio descriptions

Audio descriptions provide a narrated description of on-screen action for viewers with visual impairments. Where audio descriptions are available, you can select them as an audio track in the player. Shows with audio descriptions are marked with an indicator on their page.

Multiple audio tracks and languages

Some content includes alternative audio tracks — for example, different languages or commentary options for sport. Select the audio icon in the player to see what's available.

Where audio descriptions are available, you can select them as an audio track in the player. Shows with audio descriptions are marked with an indicator on their page.

Nearly 60% of the content available on TVNZ+ is captioned. To see whether a specific programme or movie carries captions, simply select a title and go through to the relevant show page. Once you're on the show page look for a 'CC' symbol next to the episode or movie you want to play. Once you hit play, you can turn captions on and off within the video player by selecting the 'CC' symbol in the bottom right corner.

TVNZ+ uses a mix of human-created captions and AI-generated captions. AI-generated captions are used when human-created captions aren’t currently available. While AI captions are improving, we know they may not always be as accurate as human-created captions.

If there’s a programme you’d love to see captioned, or if you have feedback about AI captions, please let us know by hitting the ‘Contact Us’ button. You can also get in touch with our friends at Able at hello@able.co.nz.

TVNZ+ captions are available on the following supported devices and end points:

• Web (Laptop / Desktop)
• IOS/Apple (Mobile & Tablet)
• Android (Mobile & Tablet)
• Apple TV (4th Generation and above)
• Panasonic TV
• LG TV
• Android TV
• Samsung TV
• Xbox One, Xbox Series X/S
• PS5
• Chromecast

Nearly 60% of the content available on TVNZ+ is captioned. To see whether a specific programme or movie carries captions, simply select a title and go through to the relevant show page. Once you're on the show page look for a 'CC' symbol next to the episode or movie you want to play. Once you hit play, you can turn captions on and off within the video player by selecting the 'CC' symbol in the bottom right corner.

If you can't see a 'CC' symbol on the show page, and there is no option to turn captions on and off in the accompanying video player, unfortunately this piece of content does not carry captions yet. We're working with our accessibility provider, Able and our international distributors to grow captioning on our streaming platform as quickly as possible. If there's a programme you're keen to see added to the service, hit the contact us button and let us know! You can also drop our friends at Able a line here - hello@able.co.nz.

Show / Movie Captions

While watching a show or movie you can turn captions on by selecting the icons below.

Smart TV

Mobile & Web

Channel Captions

For channels such as TVNZ 1, TVNZ 2, and Duke, you can enable captions by selecting the icons shown below. Please note that captions may not be available for all programs on a channel.

Smart TV

If viewing on a Smart TV, you will need to press your right arrow/select button on your remote to get the captions icon to come up.

To turn on captions for Apple TV follow the steps here

Mobile & Web

There are two ways for turning on subtitles on 4th generation Apple TVs:

• Swipe up on the Apple TV remote and scroll to Subtitles, select English then OK.
• Go to your Apple TV Settings menu then select Video and Audio then Subtitle Language and make sure to select English. (Note: Auto won’t work, English must be selected for captions to appear).