Profiles for TVNZ+ allows each household member (up to 5) to have their own dedicated viewing space, with personal favourites and watch history, so you can always pick up and play shows right where you left off.

Profiles also offers a dedicated safe space for younger viewers, where content is catered to either pre-schoolers or kids. An additional feature enables switching PG rated content on or off. Parents can be assured that logged in kids will not have access to adult content, no advertisements will be shown to pre-schoolers and only approved ads will be shown to kid’s profiles.

To manage your account, please select your main account holder profile and press the account option.

From here you can make changes to your email address and password.

You can also manage other profiles when logged in as your account holder profile like deleting other profiles.

You can't delete the main account holder profile.

The account owner (primary profile) will receive all service emails relating to the account. If they have opted-in to receive marketing communications, they will also receive emails with recommended shows.

You can unsubscribe from these emails by selecting the 'unsubscribe' option from within your email associated with your account.

You can set profiles to allow content recommended for preschoolers (2 - 5 years), kids (5 - 12 years) or adults (13+). Within the kids category, you can choose whether or not to allow PG (Parental Guidance) content.

Please note that the parental pin feature is currently unavailable. We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Push notifications are turned on at the device level. If you opt in to receive push notifications on your personal mobile, you will receive new episode alerts for the shows that have been favourited by the account owner (primary profile). You will not receive episode alerts for shows that have been favourited by secondary profiles. 

If you have a kids profile on your account, we won't send you push notifications until we add new functionality to prevent kids from receiving them when active on the account. 

We'll be adding improved push notification control in the future.

Parents can choose whether to give kids profiles access to PG rated shows.

No advertisements will be shown to profiles identified as preschoolers and only approved, age appropriate ads will be shown to kid’s profiles, in accordance with broadcast standards.

Yes, simply go to ‘manage profiles’, select the pencil to edit and follow the instructions to ‘change picture’.

You should be able to remove the show from your List by going onto the show's page and re-selecting the "My List" option, which deselects it as a favourite and removes it from your List. 

If you are experiencing issues doing this, don't hesitate to get in touch!