If you are presented with this error message, you may need to uninstall/stop running any third party applications like Ad blockers or a VPN installed on your device.

TVNZ is ad funded and personalised tracking means we can keep our advertising relevant to you - that includes less repetition and more of what you like from our trusted advertisers.  

Apple IOS’s recent update requires permission from users to do this. You may have seen a notification on TVNZ+ about this - a number of local and international apps are sending out notifications for their services too.

If you accept personalised tracking, you can still turn this off at a later date. You can do this by selecting settings > privacy > tracking and toggle this off.

Problems watching TVNZ+ on your mobile or tablet? Here are a couple of common things which might help.

• Double check that your device/TVNZ+ app are both fully updated.
• Double check that you have a strong internet connection. You can check that here
• Double check that your App Store is set to New Zealand.
• Try uninstalling then reinstalling your TVNZ+ app. 
• Try restarting your device.

Still having issues? Get in touch with us here

Jail Broken iOS devices are not supported on TVNZ+ to protect digital rights of our content.

To use TVNZ+ you'll need to restore your iOS device to remove the Jail Broken software.

Start streaming on your iPhone or iPad in three easy steps:

1. Open the 'App Store' on your Apple device
2. Search for TVNZ+ and click 'get'
3. Login or register and you'll be ready to go

For the best experience, you’ll need to be running the latest iOS software. TVNZ+ supports iOS 14 or above.

Note: In order to adhere to our agreements with content providers and to enhance the security of our streaming service, we have implemented new technology designed to prevent unauthorized copying of content. Consequently, we will no longer support iOS versions 13 and earlier.

If you haven't already signed up with us, you can do so here

Please make sure that your App Store/device settings are correctly set to New Zealand.

You can see all the devices we officially support here

TVNZ has an Apple TV app available for 4th Generation Apple TV devices and higher.

Please make sure your device is running the latest software.

Go to your Apple TV's App Store and find the TVNZ+ there and install this.

If you don't have a TVNZ account yet, you'll just need to register on another device first. You can do that here

You can see all the devices we support here