When you log in to TVNZ+, we send a 6-digit code to your email address instead of asking for a password. Enter that code and you're in.

How to log in

1. Open the TVNZ+ app or go to tvnz.co.nz and select Log in.
2. Enter the email address linked to your account.
3. We'll email you a 6-digit code. Open your email and find the message from TVNZ+.
4. Enter the code on the TVNZ+ screen.
5. You're logged in.

A few things to know

• If you haven't seen the code in your inbox, please take a moment to check your Spam or Junk folders as well.
• The code is valid for a ten minutes. If it expires, request a new one.
• You can request a new code after 60 seconds if the first one hasn't arrived.
• After too many incorrect attempts, your account will be temporarily locked for 10 minutes.
• Once logged in, you'll stay logged in — we don't expire sessions automatically.

How you update TVNZ+ depends on your device. Find yours below.

Phones and tablets

iPhone or iPad

1. Open the App Store.
2. Search for TVNZ+.
3. If an update is available, tap Update.

Android phone or tablet

1. Open the Google Play Store.
2. Search for TVNZ+.
3. If an update is available, tap Update.

Smart TVs

Apple TV

1. Go to the App Store on your Apple TV.
2. Find TVNZ+ and select Update if available.

Android TV (including Sony, TCL, Philips, Toshiba, Hisense)

1. Go to the Google Play Store on your TV.
2. Find TVNZ+ and select Update if available.

Amazon Fire TV

1. Go to the Appstore on your Fire TV.
2. Find TVNZ+ and select Update if available.

Samsung, LG, Panasonic, Hisense (VIDAA)

These TVs use a web-based app that updates automatically. No app store visit needed.

1. Close the TVNZ+ app completely.
2. Reopen it.
3. The latest version will load automatically.

If the app still looks like the old version after reopening, switch your TV off at the wall, wait a few seconds, then turn it back on and reopen TVNZ+.

Game consoles

PlayStation

1. Go to the PlayStation Store.
2. Find TVNZ+ and select Update if available.

Xbox

1. Go to the Microsoft Store.
2. Find TVNZ+ and select Update if available.
    

After updating

You'll be asked to log in again. Enter your email address and we'll send you a 6-digit code.

In April 2026, TVNZ+ launched on a new platform. As part of that change, everyone was asked to log back in — even if they were already logged in before.

What happened to my account?

Nothing was lost. Your account, watch history, saved content, and profile details all moved across automatically. If anything appears to be missing, wait a few minutes and refresh — your data may still be syncing.

Why do I have to log in differently now?

The new TVNZ+ uses a one-time code sent to your email instead of a password. Enter your email address, we'll send you a 6-digit code, and you're in.

What if my email address has changed?

If you no longer have access to the email address linked to your account, contact us and we'll help you update it.

Do I need to do anything else?

No. Once you're logged in, everything should be where you left it. If you haven't already updated the TVNZ+ app on your device, do that first — the old app won't work with the new platform.

If you're sure you're using the right email address but still can't get in, work through these steps.

1. Double-check your email address

Try any other addresses you might have used when you signed up.

2. Check you're in New Zealand

TVNZ+ is only available in New Zealand. If you're overseas — even temporarily — you won't be able to log in or watch content.

3. Update the TVNZ+ app

An out-of-date app can cause login issues. Check for an update in your device's app store, or close and reopen the app on your TV.

4. Try a different device or browser

If it's not working on one device, try another — for example, if you're having trouble on your TV, try on your phone or computer.

5. Clear the app cache

On Android phones and smart TVs, clearing the app's cache can fix login issues. Go to your device's Settings > Apps > TVNZ+ > Storage > Clear cache.

Still stuck?

Contact us and let us know what you've tried, what device you're using, and any error messages you've seen.

With our new platform, it’s no longer possible to update the email address on an existing account.

What you can do instead

If you’d like to use a new email address, you’ll need to create a new account using your new email address. This ensures your account details are set up correctly on the new platform.

If you've entered too many incorrect login codes, your account is temporarily locked as a security measure. You won't be able to log in for 30 minutes.

What to do

1. Wait 30 minutes.
2. Go back to the TVNZ+ login screen and enter your email address.
3. Request a new code and enter it carefully.
    

Tips to avoid this happening again

• Use the Resend code option rather than trying the same code repeatedly.
• Copy and paste the code directly from your email to avoid typos.
• Make sure you're using the most recent code — if you've requested multiple codes, only the latest one will work.
   

Still having trouble after 30 minutes?

Contact us and we'll take a look at your account.

Login codes are valid for a few minutes. If yours has expired or isn't being accepted, here's how to fix it.

Request a new code

On the login screen, select Resend code. A fresh 6-digit code will be sent to your email. You can do this once 60 seconds have passed since the last request.

Enter the most recent code

If you've requested the code more than once, only the latest one will work. Make sure you're not entering an older code from an earlier email.
If you're copying and pasting the code from your email, check there's no extra space at the start or end.

Too many incorrect attempts

If you've entered an incorrect code too many times, your account will be locked for 30 minutes. After that, you can try again.

Still not working?

Contact us and we'll help get you back in.
 

You can create a TVNZ+ account for free on the TVNZ+ website or app. You don't need a credit card — TVNZ+ is free to use.

Before you start

• You'll need an email address you can access.
• Sign-up works on a phone, tablet, or computer — you can't create an account directly on a smart TV or game console.
• If you want to use TVNZ+ on a TV, create your account on your phone or computer first, then log in on the TV.

How to create an account

1. Go to tvnz.co.nz, click on login, and then select Sign up. Alternatively, you can open the TVNZ+ app and follow the instructions.
2. Enter your email address, first name, last name, and year of birth and gender.
3. Read and accept the House Rules and Privacy Policy.
4. Select Sign me up!.
5. We'll send a 6-digit code to your email address. Open that email and enter the code on screen.
6. Your account is now active.

The code is valid for ten minutes. If it expires, you can request a new one from the login screen.

Next steps

Once your account is set up, you can log in on any supported device — smart TV, phone, tablet, game console, or computer.

In April 2026, TVNZ+ launched on a completely rebuilt platform. If you have an older version of the app, you'll need to update before you can keep watching.

Why do I need to update?

The old TVNZ+ app won't connect to the new platform. The update brings a refreshed design, improved performance, and new features — including the new login system.

Your account is safe

Everything on your account — watch history, saved shows, profiles — has moved across automatically. You won't lose anything.

What happens after I update?

You'll be asked to log in again. Enter your email address and we'll send you a 6-digit code. No password needed.

How to update

How you update depends on your device. See the article below for step-by-step instructions.

Your personal information is essential to running TVNZ video services, as it allows us to make sure that content is relevant and delivered in the best way for you and your device. By creating an Account with TVNZ, we can use it:

1. To make things better for you.

We use what we know about you to display shows we think you’ll like, make recommendations and so you can save your favourite settings and shows. It’s also handy for system admin.

2. To communicate with you.

We’ll use your details to let you know about updates to the site or other things we think you’ll like. We’ll also need it to provide technical support and reply to any questions you have.

3. To make our website better.

We use your information together with other people’s to look at website traffic, analyse trends and generally help us build a big picture view of how the site is working. These insights are important to make the site better for you and our advertisers.

4. To help make advertising more relevant.

We share stats and data with our advertisers to help make their ads more relevant. When we share your data in this way, we will never identify you individually unless you’ve specifically said that it’s okay to do that (e.g. if you opt in to hear more about an advertiser’s stuff.)

If the login code hasn't arrived, here's what to check.

Note: Some of our Hotmail and Outlook users have mentioned that they didn't receive the code in their inbox after a few tries. We're currently looking into this issue.

Check your spam or junk folder

Our emails can sometimes land there. Search for an email from TVNZ+ or noreply@accounts.tvnz.co.nz.

Make sure you're using the right email address

You need to enter the exact email address you used when you created your account. If you're not sure, try any address you might have used.

Wait a moment, then request a new code

There can be a short delay. Wait at least 60 seconds — the option to resend will appear on screen after that.

Check your inbox isn't full

If your inbox is full, new messages may not be getting through. Clear some space or check your email filters.

Still not arriving?

Contact us and we'll check the email address on your account and help get you sorted.

No. TVNZ+ doesn't use passwords. Instead, we send a 6-digit code to your email each time you log in — no password needed.

How logging in works

1. Open the TVNZ+ app or go to tvnz.co.nz and select Log in.
2. Enter the email address linked to your account.
3. We'll send a 6-digit code to your email. Enter it on screen.
4. You're in.
    

What if I can't log in?

If you're having trouble, it's not a password issue — it's usually one of these:

• The login code hasn't arrived — check your spam folder, or wait 60 seconds and request a new one.
• You're using the wrong email address — try any address you might have signed up with.
• Your account is locked after too many incorrect attempts — wait 30 minutes and try again.

To unsubscribe from TVNZ+ emails visit this link to change your Account details.

Under the "Email preferences" section deselect the check box "Keep me up to date with the latest shows, exclusives, competitions and more."

Note: if you're not logged in you'll need to enter your user email address and password.

You can delete your account by going to the settings option in the mobile app and choosing the 'want to delete your account?' option.

If you're using the website, you can delete your account right away here: www.tvnz.co.nz/account/settings.

Please make sure you’re logged in with the primary account holder profile.

If you’re outside New Zealand or would like us to remove your account for you, feel free to reach out through the Contact us form, and we’ll be happy to assist.