Trouble streaming TVNZ+ on Samsung 2017 TVs

We’re aware that some viewers are experiencing issues when trying to stream TVNZ+ on Samsung Smart TVs released in 2017. Our team is actively investigating this issue with high priority to understand the root cause and work towards a resolution as quickly as possible.

We sincerely apologise for the inconvenience this may be causing and appreciate your patience while we work through this. We’ll share updates as soon as more information becomes available.

Update (24/04/2026):

Last night, we released an updated version of the TVNZ+ app to address the platform initialisation error (App‑000005).

This update has resolved the error for our viewers. However, we’re aware that some performance issues may still occur in certain situations, and our team is continuing to monitor and improve performance as a priority.

We apologise for any ongoing inconvenience and appreciate your patience and support while we work on further improvements.