Which Samsung TVs are supported?x

TVNZ+ is available on Samsung Smart TVs running Tizen OS:

• 2020 and newer — fully supported.
• 2017, 2018, 2019 — supported on a best-effort basis. Performance may vary depending on your TV's model, memory, and browser capabilities.
• 2016 and older — not supported. 

Not sure which year your TV is? The model number on the back or in your TV's Settings > Support > About TV should help you identify it.

Setting up TVNZ+ on your Samsung TV

1. Press the Home button on your Samsung remote.
2. Open the Apps section or Samsung App Store.
3. Search for TVNZ+.
4. Select Install (or Download) and wait for it to complete.
5. Open the TVNZ+ app and sign in using your email address. We'll send you a one-time code to complete the sign-in.

Troubleshooting

• Restart your TV and router: Turn off both, unplug them from the wall, wait 2–3 minutes, then turn them back on.
• Check for app updates: Settings > Support > Software Update > Update Now.
• Reduce background apps: Press and hold the Power button on your remote until the TV restarts.
• Reinstall the app: Home > Apps > TVNZ+ > Delete, then reinstall from the App Store.
• Reset your Samsung Smart Hub (last resort — this removes all downloaded apps): Settings > Support > Self Diagnosis > Reset Smart Hub. You'll need to reinstall TVNZ+ afterwards.

If you're still having issues, contact us with your TV model and the error message or behaviour you're seeing.

Which LG TVs are supported?

TVNZ+ is available on LG Smart TVs:

• 2020 and newer — fully supported.
• 2017, 2018, 2019 — supported on a best-effort basis. Performance may vary depending on your TV's model, memory, and browser capabilities.
• 2016 and older — not supported.

Setting up TVNZ+ on your LG TV

1. Press the Home button on your LG remote.
2. Open the LG Content Store (or Smart World on older models).
3. Search for TVNZ+.
4. Select Install and wait for it to complete.
5. Open the app and sign in using your email address. We'll send you a one-time code to complete sign-in. 

Having trouble finding the app? Make sure your TV is set to the New Zealand region in your LG account settings.

Troubleshooting playback issues 

1. Restart your TV and router: Turn off both, unplug them from the wall, wait 2–3 minutes, then turn them back on.
2. Check for software updates: Settings > All Settings > Support > Software Update > Check for Updates.
3. Turn off Quick Start+: Settings > All Settings > General > System > Additional Settings > Quick Start+ > Off, then restart the TV.
4. Reinstall the app (see steps below).

Uninstalling and reinstalling TVNZ+

1. Press the Home button on your LG remote.
2. Navigate to the right of the app row until you see a pencil (Edit) icon. Select it.
3. Navigate to the TVNZ+ app and press OK.
4. Use the up arrow to navigate to the X and press OK to remove it.
5. Select Yes to confirm, then Done to exit Edit Mode.
6. Return to the LG Content Store and reinstall TVNZ+. 

Still having issues? Contact us with your TV model, what you've already tried, and the error message or behaviour you're seeing.

Which Hisense TVs are supported?

TVNZ+ is available on Hisense TVs running VIDAA OS. On supported models, the TVNZ+ app comes pre-installed. You can also find it in the VIDAA App Store.

Updating your Hisense TV software

1. Press the Home button on your remote and go to System Settings.
2. Select Support.
3. Select System Upgrade.
4. Select Check Firmware Upgrade and follow the prompts.

Troubleshooting playback issues

1. Check your internet connection: Make sure your TV is on a stable Wi-Fi network. If possible, use a wired Ethernet connection for more reliable streaming.
2. Restart your TV and router: Unplug both from the wall, wait 2–3 minutes, then turn them back on.
3. Update VIDAA OS and the TVNZ+ app: Settings > Support > System Upgrade > Check Firmware Upgrade.
4. Clear app cache: Settings > System > Application Settings > Clear Cache. Note: this is a system-wide function — it clears cache for all apps and requires your TV to restart.
5. Reinstall TVNZ+: If clearing cache doesn't help, uninstall and reinstall TVNZ+ from the VIDAA App Store.
6. Check storage space: Low internal storage can cause crashes. Remove unused apps to free up space.

Still having issues? Contact us with your TV model and the error message or behaviour you're seeing.

Which Android TV devices are supported?

TVNZ+ is available on Android TV running Android 7.0 or later. This includes:

• Sony, TCL, Philips, Toshiba Smart TVs with Android TV
• Freeview-approved Android TV devices (SmartVU, SmartVU+, A2 recorder)
• Sky Box and Sky Pod
• Amazon Fire TV Stick (3rd Gen) and Fire TV Stick 4K Max
• Panasonic Android TV models (2025)

Setting up TVNZ+ on your Android TV

1. Open the Google Play Store on your Android TV.
2. Search for TVNZ+.
3. Select Install.
4. Once installed, open the app and sign in using your email address. We'll send you a one-time code to complete sign-in.

Updating the TVNZ+ app

1. Open the Google Play Store.
2. At the top, select My Apps.
3. Under Updates available, find TVNZ+ and select Update.

To turn on automatic updates: Play Store > My Apps > Settings > Auto-update apps.

Troubleshooting playback issues

1. Restart your TV and router: Turn off both, unplug from the wall, wait 2–3 minutes, then turn them back on.
2. Check for updates (see above).
3. Clear app cache: Settings > Apps > TVNZ+ > Clear Cache. If issues persist, select Clear Data — note that this will sign you out.
4. Close unused apps to free up memory: Settings > Apps, then close any apps you're not using.
5. Reinstall the app: Uninstall TVNZ+ from Settings > Apps, then reinstall from the Play Store.

Panasonic Android TV: time zone settings

If you have a Panasonic Android TV and can't download or update the TVNZ+ app, check your time zone settings — an incorrect time zone can block downloads. 

1. Press Home on your remote.
2. Go to Settings > Device Preferences > Date & Time.
3. Enable automatic time zone, or manually set it to New Zealand (Auckland) time.

Still having issues? Contact us with your device model and the error message or behaviour you're seeing.

Which Panasonic TVs are supported?

TVNZ+ is available on Panasonic Smart TVs from 2017 onwards. This includes:

• Panasonic Viera series: 2017 (ES/EX/EZ), 2018 (FS/FX/FZ), 2019 (GX/GZ), 2020 (HX/HZ), 2021 (JS/JX/JZ), 2022 (LZ), and newer series.
• Panasonic Android TV models (2025).

Setting up TVNZ+ on your Panasonic Viera TV

1. Press the Home button on your remote.
2. Select Apps Market.
3. Select Video & Movie from the left-hand menu.
4. Find TVNZ+ in the list and select it.
5. Select Install.
6. Once installed, open the app and sign in using your email address. We'll send you a one-time code to complete sign-in.

If you have a Panasonic TV running Android TV, follow the Android TV setup guide instead.

Updating your Panasonic TV software

1. Press the Menu button on your remote.
2. Scroll down to Network.
3. Select Software Update.
4. Follow the on-screen instructions.

Troubleshooting playback issues

1. Restart your TV and router: Turn off both, unplug them from the wall, wait 2–3 minutes, then turn them back on.
2. Reinstall the app: Press Home > Apps/Viera Connect > select TVNZ+ > Delete, then reinstall from the Viera Connect Market.
3. Check for software updates (see steps above).
4. Test your internet connection speed. You can test it here.

Still having issues? Contact us with your TV model, what you've already tried, and the error message or behaviour you're seeing.

If you're having trouble getting TVNZ+ set up or working on your Android phone or tablet, this article covers everything from downloading the app to fixing common issues. Requires Android 7.0 or later.

How to get the app

1. Open the Google Play Store.
2. Search for TVNZ+ and tap Install.
3. Once installed, open the app and sign in.

Signing in

TVNZ+ uses a one-time code instead of a password. Here's how it works:

1. Open the app and enter your email address.
2. Check your inbox for a 6-digit code from TVNZ+ (it can take a minute or two).
3. Enter the code in the app to sign in.
4. If the code doesn't arrive, check your spam folder or tap Resend code.

New to TVNZ+? You'll need to create an account first — sign up at tvnz.co.nz/signup on your phone or computer.
 

Troubleshooting

If TVNZ+ isn't working on your Android device, work through these steps in order:

1. Update the app. Open the Google Play Store, search TVNZ+, and tap Update if it's available.
2. Check your internet connection. Open a browser or another app to confirm you're online.
3. Make sure your Google Play Store is set to New Zealand. Open Play Store > tap your profile photo > Settings > General > Account and device preferences > Country and profiles.
4. Close the app fully and reopen it.
5. Restart your device.
6. Uninstall the TVNZ+ app and reinstall it from the Play Store. You'll need to sign in again afterwards.

Still having trouble? Contact us.

If you're having trouble getting TVNZ+ set up or working on your iPhone or iPad, this article covers everything from downloading the app to fixing common issues. Requires iOS 15.0 or later.

How to get the app

1. Open the App Store on your device.
2. Search for TVNZ+ and tap Get.
3. Once installed, open the app and sign in.

Signing in

TVNZ+ uses a one-time code instead of a password. Here's how it works:

1. Open the app and enter your email address.
2. Check your inbox for a 6-digit code from TVNZ+ (it can take a minute or two).
3. Enter the code in the app to sign in.
4. If the code doesn't arrive, check your spam folder or tap Resend code.

New to TVNZ+? You'll need to create an account first — sign up at tvnz.co.nz/signup on your phone or computer.

Troubleshooting

If TVNZ+ isn't working on your iPhone or iPad, work through these steps in order:

1. Update the app. Open the App Store, search TVNZ+, and tap Update if it's available.
2. Check your internet connection. Open a browser or another app to confirm you're online.
3. Check your App Store is set to New Zealand. Go to Settings > [your name] > Media & Purchases > Country/Region.
4. Close the app fully and reopen it.
5. Restart your device.
6. Uninstall the TVNZ+ app and reinstall it from the App Store. You'll need to sign in again afterwards.

\"Unrecoverable error\" message[

If you see an Unrecoverable Error message, it's usually caused by a third-party app interfering with TVNZ+:

• Disable any ad blocker or content filtering apps installed on your device.
• Turn off any active VPN.
• Then close and reopen TVNZ+.

Tracking and personalisation

TVNZ+ may ask permission to track activity across other apps and websites. This helps us show you more relevant ads and fewer repeats. You can allow or decline — TVNZ+ will work either way.

To change this later: Settings > Privacy & Security > Tracking, then toggle TVNZ+ on or off.

Still having trouble? Contact us.
 

TVNZ+ doesn't support jailbroken iOS devices or rooted Android devices. This is to protect the digital rights of the content we broadcast.

If your device has been jailbroken or rooted, you'll need to restore it before TVNZ+ will work.

iOS — removing a jailbreak

Connect your iPhone or iPad to a computer and restore it using Finder (Mac) or iTunes (Windows). This will reinstall the original iOS software and remove the jailbreak.

Android — removing root access

The process varies by device and manufacturer. Common options include:

• Performing a factory reset through your device settings
• Re-flashing the original firmware using your manufacturer's tools

Check your device manufacturer's support site for specific instructions.

Once restored, you should be able to use TVNZ+ normally.

Still having trouble? Contact us.

You can use AirPlay to stream TVNZ+ from your iPhone or iPad to an Apple TV or AirPlay-compatible TV. Requires iOS 15 or later.

Note: AirPlay is only available on iPhone and iPad. AirPlay to Samsung TVs is not supported.

How to use AirPlay

1. Make sure your iPhone or iPad and your TV are on the same Wi-Fi network.
2. Open the TVNZ+ app and start playing something.
3. Tap the AirPlay icon in the player controls.
4. Select your TV or Apple TV from the list.
5. The content will begin playing on your TV.

Troubleshooting

Content isn't playing

• Pause the stream, then tap play again.
• Disconnect AirPlay and reconnect.
• Exit the episode and try playing it again.
• Make sure your iPhone or iPad is running iOS 15 or later (Settings > General > About).

AirPlay keeps disconnecting — AirPlay can sometimes disconnect when moving from an ad into video content. If this happens, pause and press play again. If it drops completely, reconnect AirPlay and re-enter the episode.

AirPlay icon isn't appearing

• Check both devices are on the same Wi-Fi network.
• On Apple TV: go to Settings > AirPlay and HomeKit and make sure AirPlay is On.
• Restart your iPhone or iPad and try again.

Still having trouble? Contact us.

You can cast TVNZ+ to your TV using Chromecast from the app on your iPhone, iPad, or Android device. Casting from a computer browser isn't supported.

Supported Chromecast devices

• Chromecast Generation 3 and newer — fully supported.
• Chromecast Generation 2 — supported, but some content may play at a lower video quality.
• Chromecast Generation 1 — not supported.

How to start casting

1. Make sure your phone or tablet and your Chromecast are connected to the same Wi-Fi network.
2. Open the TVNZ+ app.
3. Tap the Cast icon (in the top-right corner of the screen or inside the player).
4. Select your Chromecast from the list of available devices.
5. Once connected, the Cast icon changes to show it's active.
6. Play any content to start watching on your TV.

How to stop casting

1. Tap the Cast icon in the TVNZ+ app.
2. Tap Stop Casting.

If you can't disconnect, force-quit the TVNZ+ app on your device and reopen it.
 

Troubleshooting

Can't connect to Chromecast

• Check both your device and Chromecast are on the same Wi-Fi network.
• Make sure the TVNZ+ app is up to date.
• Unplug your Chromecast from power, wait 10 seconds, then plug it back in.
• Uninstall and reinstall the TVNZ+ app on your phone or tablet.

Stuttering, freezing, or buffering while casting

• Check your internet connection is strong.
• Move your device and Chromecast closer to your router.
• Try a soft reset of your Chromecast — hold the reset button until the light flashes.
• If nothing helps, use the Chromecast troubleshooting wizard in the Google Home app.

HDMI error message — Always cast from within the TVNZ+ app. If you mirror your phone screen to the TV and then open TVNZ+, you'll see an HDMI error. The fix is to cast directly from the TVNZ+ app instead.

Can't cast from my computer — Casting from a web browser to Chromecast isn't supported. Use the TVNZ+ app on your phone or tablet to cast. Alternatively, you can connect your computer to your TV with an HDMI cable.

Still having trouble? Contact us.

With the release of the latest Android Operating System (Android 12) the functionality for volume control for certain Android device models has changed while casting.

While this is looked into by Google, as a workaround, instead of simply using your volume buttons, you can tap the Chromecast notification icon, then proceed to change the volume, either by using the volume keys or the on-screen volume slider.

TVNZ+ is currently supported on Chromecast (3rd generation and newer) or on Android TV devices with built-in Chromecast functionality.

While some older Chromecast devices (such as 2nd generation) may still work, they may only support lower streaming quality options. Please note that these devices are not officially supported, and we’re unable to assist with any technical issues that may arise when using them.

If you are having issues setting up or using your Google Chromecast, you can find more information on this here.

You can see all the devices we support here.

TVNZ+ works in your web browser — no download required. We support the latest versions of Chrome, Firefox, Safari, and Edge on Windows and MacOS.

Signing in

TVNZ+ uses a one-time code instead of a password:

1. Go to tvnz.co.nz and click login.
2. Enter your email address.
3. Check your inbox for a 6-digit code from TVNZ+.
4. Enter the code to sign in.

New to TVNZ+? Sign up at tvnz.co.nz/signup.

General troubleshooting

If TVNZ+ isn't working in your browser, try these steps in order:

1. Make sure your browser is up to date. Check for updates in your browser settings.
2. Try a different supported browser — Chrome, Firefox, Safari, or Edge.
3. Clear your browser's cache and cookies, then reload tvnz.co.nz. In most browsers: Settings > Privacy > Clear browsing data.
4. Disable browser extensions, especially ad blockers, VPN extensions, and media download tools, as these can interfere with playback.
5. Try opening TVNZ+ in a private or incognito window.
6. Restart your browser.
7. Restart your computer.

Error codes

If you see an error code when trying to watch, note the code and try the general troubleshooting steps above. If the problem continues, contact us and include the error code — it helps us find the cause faster.

Getting logged out

If you're being logged out unexpectedly:

• Check your browser isn't set to clear cookies when it closes. Look in Settings > Privacy.
• Make sure you're not using a private or incognito window — these don't save login sessions.
• If you're using a shared computer, your session may have been ended by another user.

Ad blockers

TVNZ+ is free because it's ad-funded. If you're using an ad blocker, you may not be able to watch content. Add an exception for https://www.tvnz.co.nz/ in your ad blocker settings, or see our ad blocker troubleshooting article for step-by-step instructions.

Still having trouble? Contact us.

You can enable/disable the auto-play in your browsers preferences.

Safari Preferences > look for auto-play > look for the site you are after on the list > Choose one of the options from the drop down list.

To help troubleshoot the issue, please ensure that if you are using Ad Blockers, they are deactivated when viewing TVNZ+.

If you're still having issues, get in touch with us here.

TVNZ+ does support HDMI cables as most modern Smart Televisions require this feature. 

TVNZ+ Digital Rights Management (DRM) blocks non-compliant devices that do not meet the requirements of High-bandwidth Digital Content Protection (HDCP).

TVNZ+ uses adaptive bitrate streaming, which automatically adjusts your video quality based on your internet speed and device. If your connection is slow or unstable, quality will drop — and it'll improve again once your connection stabilises.

Manually adjusting quality

On most devices, you can manually choose a quality setting in the player. Look for the settings icon (usually a gear icon) while a video is playing.

Note: Manual quality adjustment isn't available on iPhone, iPad, or Apple TV — quality is managed automatically on those devices.

What affects video quality

• Your internet speed — you need at least 5 Mbps for standard quality and 10+ Mbps for HD.
• Network congestion — other devices on your network using bandwidth at the same time.
• Wi-Fi signal strength — a weak signal causes quality to drop.
• Your device's processing power — older or lower-spec devices may cap at standard definition.

How to improve quality

1. Run a speed test at speedtest.net. If your speed is below 5 Mbps, the quality issue is likely network-related.
2. Try moving closer to your router, or switch to a wired connection if your device supports it.
3. Reduce the number of devices using your network at the same time.
4. Restart your router by unplugging it from the wall, waiting 2 minutes, then turning it back on.

Still having trouble? Contact us.

If you see an error code or error message on TVNZ+, this guide covers the most common causes and what to do.

General fixes to try first

• Restart the TVNZ+ app — close it completely and reopen it.
• Restart your device by turning it off and back on.
• Check your internet connection — open a browser or another app to confirm you're online.
• Restart your router by unplugging it from the wall, waiting 2 minutes, then turning it back on.
• Update the TVNZ+ app — check your device's app store for any pending updates.

Common errors

Playback error / can't play this video — Usually caused by a connection problem or a DRM (digital rights) issue. Try restarting your device and router. If you're using a VPN, turn it off. If you're outside New Zealand, content playback isn't available. 

Too many streams — The 2-simultaneous-stream limit applies to Event Passes — there is no stream limit on free TVNZ+ content. If you have an Event Pass, stop playback on another device and try again. 

HDCP error — Your display or connected cables don't meet the content protection requirements. See the HDCP error article for steps to fix this. 

Connection error / unable to connect — Your app can't reach the TVNZ+ servers. Check your internet connection and try restarting your router and device. 

Account or sign-in error — Try signing out and signing back in. If you're being asked to sign in again, use your email address — we'll send you a one-time login code. 

If you're seeing an error not listed here, or none of these fixes work, contact us and include the error code or message so we can help.

We're sorry to hear you're having trouble with the Live channels page.

Firstly, double check that you have a strong internet connection. You can do that here

If you are having issues viewing Live channels on a desktop/laptop you can go through the following troubleshooting tips.

• Double check that your browser is fully updated/Try using an alternate browser. Try using an incognito window to view.
• Double check that you don't have any Ad Blockers/proxy servers/VPN active when viewing TVNZ+.
• Try refreshing your page and clearing your caches and cookies.

If you are viewing using our app via Smart TV/Smart device, please go through the following troubleshooting steps:

• Double check that your TVNZ+ app is fully updated.
• Double check that your device/Smart TV is fully updated.
• Try uninstalling/reinstalling your TVNZ+ app.
• Try restarting your device/Smart TV.
• If viewing on a Smart TV, try unplugging from the wall for one minute before plugging back in.

Still having issues? Contact us here

Buffering and slow loading are usually caused by a weak internet connection, too many devices sharing your network, or an outdated app. Work through these steps to get things running smoothly.

Check your connection first

1. Run a speed test at speedtest.net or a similar site. For HD streaming you need at least 5–10 Mbps.
2. Open another streaming app to check whether the issue is with your internet connection or TVNZ+ specifically.
3. If you're on Wi-Fi, try moving closer to your router — or switch to a wired connection if your device supports it.

Restart your devices

1. Turn off your device and unplug it from the wall.
2. Turn off your router and unplug it from the wall.
3. Wait 2–3 minutes, then plug both back in and turn them on.
4. Try TVNZ+ again.

Reduce network load

1. Check whether others in your household are streaming, downloading, or gaming at the same time — this can slow things down for everyone.
2. Disconnect other devices from your Wi-Fi network if possible.
3. Make sure no background downloads are running on any devices.

Update and reinstall the app

Make sure your TVNZ+ app is up to date. Open your device's app store and check for any pending updates. If the problem continues, try uninstalling the TVNZ+ app and reinstalling it.
 

Other things to try

• If you're on a computer, try a different browser (Chrome, Firefox, Edge, Safari).
• Turn off any VPN connections — these can affect streaming quality.
• On Samsung TVs, try resetting your Smart Hub: Home > Settings > Support > Self Diagnosis > Reset Smart Hub. Note: this will remove any downloaded apps and will require you to sign-in.
   

Still having issues?

Contact us.

The TVNZ+ app is available on PlayStation 5.

How to get the app

Note: You'll need a TVNZ+ account before you can sign in. If you don't have one, sign up at https://www.tvnz.co.nz/app/onboarding on a phone, tablet, or computer first.

1. On your PlayStation, open the PlayStation Store.
2. Search for TVNZ+ and download the app.
3. Once installed, open the app.

If you can't find the app, please make sure your region settings are correct, as only people in New Zealand can get TVNZ.

Signing in

TVNZ+ uses a one-time code instead of a password:

1. Enter your email address.
2. Check your inbox for a 6-digit code from TVNZ+.
3. Enter the code to sign in.

Troubleshooting

If you're having trouble with TVNZ+ on PlayStation 5:

• Make sure the app is up to date. Check the PlayStation Store for updates.
• Check your internet connection.
• Close the app and reopen it.
• Delete and reinstall the app.

You can see all the devices we support here.

The TVNZ+ app is available on Xbox One S, X, Xbox Series S, X, and other newer models.

How to get the app

Note: You'll need a TVNZ+ account before you can sign in. If you don't have one, sign up at https://www.tvnz.co.nz/app/onboarding on a phone, tablet, or computer first.

1. On your Xbox, open the Microsoft Store.
2. Search for TVNZ+ and install the app.
3. Once installed, open the app.

Signing in

TVNZ+ uses a one-time code instead of a password:

1. Enter your email address.
2. Check your inbox for a 6-digit code from TVNZ+.
3. Enter the code to sign in.

Troubleshooting

If TVNZ+ isn't working on your Xbox:

1. Make sure the app is up to date. Check the Microsoft Store for updates.
2. Check your internet connection.
3. Close the app and reopen it.
4. Uninstall and reinstall the app from the Microsoft Store.

Still having trouble? Contact us.

Trouble streaming TVNZ+ on Samsung 2017 TVs

We’re aware that some viewers are experiencing issues when trying to stream TVNZ+ on Samsung Smart TVs released in 2017. Our team is actively investigating this issue with high priority to understand the root cause and work towards a resolution as quickly as possible.

We sincerely apologise for the inconvenience this may be causing and appreciate your patience while we work through this. We’ll share updates as soon as more information becomes available.

Update (24/04/2026):

Last night, we released an updated version of the TVNZ+ app to address the platform initialisation error (App‑000005).

This update has resolved the error for our viewers. However, we’re aware that some performance issues may still occur in certain situations, and our team is continuing to monitor and improve performance as a priority.

We apologise for any ongoing inconvenience and appreciate your patience and support while we work on further improvements.