To help troubleshoot the issue, please go through the following troubleshooting steps:
- Verify whether it is a general internet connection issue by accessing other apps on your Apple TV.
- Double check that your Apple TV device/TVNZ+ app are both updated.
- Double check that you have a strong internet connection. You can check that here.
- Try clearing the TVNZ+ app cache. You can find more information here.
- Try restarting your Apple TV device.
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