Users on TVNZ+ app version 5.0.0 (Press More -> Help in the TVNZ+ app to check) will find themselves unable to play some shows that were recently live. When you try to watch a show like 1 News at Six which has recently finished, the video will not load.
A new version of the TVNZ+ app (5.0.1) is available to some users via Apple's App Store. To check, please:
- Load the App Store
- Search for TVNZ+
- If available, press UPDATE to receive the newest version.
However, some users will not be able to receive the new version this way. In this case you may need to uninstall and reinstall the app.
PLEASE NOTE: This will require you to log in again. Please only do this if you remember your username and password.
- Uninstall the App (long press the icon for TVNZ+) and choose Remove App
- Load the App Store
- Search for TVNZ+
- Choose GET to install the app.