We’re aware that some viewers are currently experiencing issues playing on‑demand content on their Samsung TV.

Our technical team is actively investigating the issue and is working closely with Samsung to identify the root cause. At this stage, the issue appears to affect some Samsung TV models, and we understand how frustrating this can be when you’re trying to watch your favourite shows.

We’re sorry for the inconvenience this may cause and appreciate your patience while we work towards a resolution. We’ll provide updates as soon as more information becomes available.

We're aware of an issue where audio isn't in synchronization with the video on some of our sport replays.

Our team is currently investigating this issue and in the meantime, either fast forwarding or rewinding the replay might help.

We're sorry for any inconvenience this may cause.

We are aware of this issue and are looking in to this.

Apologies for the inconvenience.

To help troubleshoot the issue, please try resetting your Smart Hub:

1.  Press the Home button on your remote control and then select Menu.

2. Navigate to Settings then All Settings.

3. Navigate to Support and then select Device Care.

4. Select Self Diagnosis from the bottom of the screen.

5. Choose Reset Smart Hub.

Note: Resetting Smart Hub will remove your downloaded apps and personalised settings. You'll need to set everything up fresh afterward, so only go ahead when you have time to get things back the way you like them.

If you would like to try some additional troubleshooting tips to help correct the issue, you can get in touch with us here.