We are aware of this issue and are looking in to this.
Apologies for the inconvenience.
To help troubleshoot the issue, please try resetting your Smart Hub:
1. Press the Home button on your remote control and then select Menu.
2. Navigate to Settings then All Settings.
3. Navigate to Support and then select Device Care.
4. Select Self Diagnosis from the bottom of the screen.
5. Choose Reset Smart Hub.
If you would like to try some additional troubleshooting tips to help correct the issue, you can get in touch with us here.