Problems like stuttering, freezing, or crashing often occur due to an unstable internet connection, outdated app or TV software, limited memory, or corrupted cache. To resolve these, check your internet connection, update the TVNZ+ app and your LG TV’s firmware, and clear the app cache.
Here's a troubleshooting guide on how to improve your playback experience:
- Restart your devices: Power off your TV and internet router at the wall, wait for 2–3 minutes, then turn them back on to refresh the connection.
- Check for pending software or app updates: Go to Settings → All Settings → Support → Software Update → Check for Updates, then install if available.
- Reduce Background Apps Usage: Go to Settings → All Settings → General → System → Additional Settings → Quick Start+ → Off, then restart the TV.
- Reinstall the App: You can follow the step-by-step guide here.
If the issue persists, please contact us with the following information:
- Is the issue isolated to a specific show or movie, or just any title on TVNZ+ app:
- Are you having this issue when streaming Live Channels on TVNZ+ app:
- Are you having issues with other streaming services?
- Provide a screenshot of your internet speed test result. You can obtain this within the TVNZ+ app by heading to the Settings → Internet Connection → Check Now.