Playback issues like stuttering, freezing, or crashing on Android TV are usually caused by unstable internet, outdated app or system software, limited device memory, or corrupted cache. Keeping your connection stable, updating the app and TV software, and clearing cache often helps resolve these problems.
Here's a troubleshooting guide on how to improve your playback experience:
- Restart your devices: Power off your TV and internet router at the wall, wait for 2–3 minutes, then turn them back on to refresh the connection.
- Check for pending software or app updates: For detailed instructions on verifying and installing updates, please refer to the steps provided on the official Google Help site by clicking here.
- Clear Cache and App Data: Go to Settings → Apps → TVNZ+ → Clear Cache (and Clear Data if issues persist). Please note: Selecting ‘Clear Data’ will remove saved credentials, and you will need to re-enter your login details manually.
- Reduce Background Apps Usage: Close unused apps to free up memory and improve performance.
- Check for Device Storage: Ensure sufficient storage space; delete unnecessary apps or files if needed.
- Reinstall the App: Uninstall TVNZ+ and then reinstall it from the Google Play Store. For detailed instructions, please click here.
If the issue persists, please contact us with the following information:
- Is the issue isolated to a specific show or movie, or just any title on TVNZ+ app:
- Are you having this issue when streaming Live TV on TVNZ+ app:
- Are you having issues with other streaming services?
- Provide a screenshot of your internet speed test results. You can obtain these by downloading the Ookla Speedtest app from the Google Play Store on your Android TV.