If you've been instructed to update your TVNZ+ app and you're having this issue can you please go through the following:
- Double check that your Android OS (operating system) is 5 or higher. We can't support Android operating systems lower than this.
- Try clearing the cache in your Google Play Store and see if this helps.
Go to settings > applications > find "Google Play Store" in the list
Select Google Play Store > storage > select clear cache.
If you're still having issues, please get in touch with us here