Having trouble resetting your password
If you haven't received a password reset email after submitting your email address in the Forgotten Password, there may be a chance that you haven't previously registered with that particular email address.
If you are experiencing this problem, please try signing up as a new account and see if you can login to TVNZ OnDemand.
- Please check your spam folder for our email.
- Try using a different device/browser and request a new password.
- Try using an incognito window and request a new password.
- Try clearing your caches and cookies.
You may also need to add firstname.lastname@example.org to your safe senders list and reset your password again.
If you are still experiencing this problem, please get in touch and let us know here