Having trouble resetting your password
If you haven't received a password reset email after submitting your email address in the Forgotten Password, there may be a chance that you haven't previously registered with that particular email address.
If you are experiencing this problem, please try signing up as a new account and see if you can login to TVNZ OnDemand.
If it indicates you already have an account there might be a chance your email provider is blocking or filtering our Forgotten Password email. Please check your spam folder for our email.
You may also need to add firstname.lastname@example.org to your safe senders list and reset your password again.
If you are still experiencing this problem, please get in touch and let us know.