Getting a grey screen instead of a video player on my Mac
If you are a Mac user and you find you're getting a grey screen instead of a video player, this may be because you have a geo-unblocking service installed on your computer (Unblock Us, Getflix, Unotelly, dns4me etc). You'll need to contact them directly to troubleshoot the issue.
Alternatively, removing the geo-unblocking service should resolve the issue. To uninstall:
- Open system preferences by clicking icon on your dock
- Select Network
- Click 'Advanced'
- Select the DNS tab
- Highlight each DNS server entry in the right hand column and then press the minus button – you need to remove all entries
Once you’ve done that you should press OK and restart your machine. Then TVNZ+ should start working again.