If you're unable to login to the TVNZ OnDemand app on your mobile, tablet or Samsung TV and receive a "Sorry we're unable to connect" error message, there may be a problem with the connection to our server.
Try forcing the app to close, wait a couple of minutes then reopen the app and try to login again.
For instructions on how to force close an app on your Apple device, visit the Apple support site.
For instructions on how to force close an app on your Samsung device, visit the Samsung support website.
On your Samsung Smart TV simply close the app, wait a couple of minutes then reopen and try logging in again.
If you are still unable to login, please contact us and let us know.